At Amove, we want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, we’re here to help. Below are the details of our Refund and Returns Policy:
1. Returns Eligibility
- You may return your item within 30 days of the purchase date, provided the product is in its original, unused, and undamaged condition.
- The product must be returned with all original packaging, tags, and labels intact.
- Certain products, including intimate items or perishable goods, may not be eligible for returns due to hygiene and safety reasons. Please check the product details for specific return restrictions.
2. How to Return
- To initiate a return, please contact our customer service team at [customer support email or contact form] within 30 days of receiving your order.
- Provide your order number and details of the product you wish to return.
- Once your return request is approved, we will provide you with a return authorization and the return address.
- Please ensure the returned item is securely packaged to prevent any damage during the return shipping process.
3. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be processed to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
- Shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
- We may request photographs or additional details to assist in processing your claim.
- If the product is deemed defective or damaged due to our error, we will either send you a replacement or issue a full refund, including shipping costs.
5. Exchanges
- Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
6. Non-Returnable Items
The following items cannot be returned:
- Intimate apparel or swimwear
- Perishable goods
- Gift cards
- Opened or used items that do not meet the conditions for returns
7. Final Sale Items
- Products marked as “Final Sale” or “Non-returnable” are not eligible for return or refund.
8. Cancellation Policy
- You may cancel an order within 24 hours of purchase. After this period, the order may have already been processed or shipped, and you will need to follow the return procedure once the item is delivered.
9. Contact Us
For any questions or concerns regarding returns or refunds, please reach out to our customer service team at [customer support email or contact form].
We appreciate your trust in Amove and strive to provide the best service possible!